Returns & Refunds
Effective date: August 2023
At Canvas Memories, we take pride in delivering high-quality canvas prints made with care and attention to detail. As our products are custom-made and created specifically for each customer, we only offer returns and refunds under specific circumstances. This Returns & Refunds Policy outlines the terms and conditions regarding returns and refunds for orders that are incorrectly supplied or have faulty workmanship. Please review this policy carefully before making a purchase. By placing an order on our website (canvasmemories.co.za), you agree to the following terms.
1. Eligibility for Returns and Refunds
1.1. Incorrectly Supplied Orders: If you receive a canvas print that is different from what you ordered or does not match the design specifications you provided, you may be eligible for a return and refund.
1.2. Faulty Workmanship: We take every precaution to ensure the quality of our products. In the unlikely event that your canvas print exhibits a manufacturing defect or faulty workmanship, you may be eligible for a return and refund.
1.3. Exclusions: We do not offer returns or refunds for changes of mind or dissatisfaction with the product due to personal preferences. As each canvas print is custom-made, we cannot accept returns for reasons other than incorrect supply or faulty workmanship.
2. Process for Returns and Refunds
2.1. Notification: If you believe your canvas print is eligible for a return and refund based on incorrect supply or faulty workmanship, please contact our support team at support@canvasmemories.co.za within 7 days of receiving the product. Provide detailed information about the issue and include images illustrating the problem.
2.2. Assessment: Our team will review your claim and assess whether the issue qualifies for a return and refund under our policy.
2.3. Return Authorization: If your claim is approved, we will provide you with a return authorization and instructions on how to return the product to us.
2.4. Return Shipping: The cost of return shipping for eligible orders will be covered by Canvas Memories.
2.5. Inspection: Once we receive the returned product, our team will inspect it to verify the reported issue.
3. Refund or Replacement
3.1. Refund: If your claim is verified and approved, you will be eligible for a refund for the full purchase price, including any original shipping fees paid, using the original payment method.
3.2. Replacement: Alternatively, if you prefer, we can arrange for a replacement of the canvas print with the correct design or without the manufacturing defect, subject to availability.
4. Timeframe for Processing
4.1. Returns: We will process your return and initiate the refund or replacement within 10 business days of receiving the returned product.
5. Damaged in Transit
5.1. If your canvas print is damaged during transit, please notify us immediately upon receipt. We may require photographic evidence of the damage and the packaging for our records. Depending on the extent of the damage, we will either offer a partial refund or a replacement.
6. Contact Us
6.1. If you have any questions or need assistance with a return or refund, please contact our support team at:
Canvas Memories
Email: memoriesbryanston@gmail.com
Telephone: 083 679-0589
By placing an order with Canvas Memories, you acknowledge that you have read, understood, and agree to be bound by this Returns & Refunds Policy. It is your responsibility to review this policy periodically for any updates.
Returns & Refunds
Effective date: August 2023
At Canvas Memories, we take pride in delivering high-quality canvas prints made with care and attention to detail. As our products are custom-made and created specifically for each customer, we only offer returns and refunds under specific circumstances. This Returns & Refunds Policy outlines the terms and conditions regarding returns and refunds for orders that are incorrectly supplied or have faulty workmanship. Please review this policy carefully before making a purchase. By placing an order on our website (canvasmemories.co.za), you agree to the following terms.
1. Eligibility for Returns and Refunds
1.1. Incorrectly Supplied Orders: If you receive a canvas print that is different from what you ordered or does not match the design specifications you provided, you may be eligible for a return and refund.
1.2. Faulty Workmanship: We take every precaution to ensure the quality of our products. In the unlikely event that your canvas print exhibits a manufacturing defect or faulty workmanship, you may be eligible for a return and refund.
1.3. Exclusions: We do not offer returns or refunds for changes of mind or dissatisfaction with the product due to personal preferences. As each canvas print is custom-made, we cannot accept returns for reasons other than incorrect supply or faulty workmanship.
2. Process for Returns and Refunds
2.1. Notification: If you believe your canvas print is eligible for a return and refund based on incorrect supply or faulty workmanship, please contact our support team at memoriesbryanston@gmail.com within 7 days of receiving the product. Provide detailed information about the issue and include images illustrating the problem.
2.2. Assessment: Our team will review your claim and assess whether the issue qualifies for a return and refund under our policy.
2.3. Return Authorization: If your claim is approved, we will provide you with a return authorization and instructions on how to return the product to us.
2.4. Return Shipping: The cost of return shipping for eligible orders will be covered by Canvas Memories.
2.5. Inspection: Once we receive the returned product, our team will inspect it to verify the reported issue.
3. Refund or Replacement
3.1. Refund: If your claim is verified and approved, you will be eligible for a refund for the full purchase price, including any original shipping fees paid, using the original payment method.
3.2. Replacement: Alternatively, if you prefer, we can arrange for a replacement of the canvas print with the correct design or without the manufacturing defect, subject to availability.
4. Timeframe for Processing
4.1. Returns: We will process your return and initiate the refund or replacement within 10 business days of receiving the returned product.
5. Damaged in Transit
5.1. If your canvas print is damaged during transit, please notify us immediately upon receipt. We may require photographic evidence of the damage and the packaging for our records. Depending on the extent of the damage, we will either offer a partial refund or a replacement.
6. Contact Us
6.1. If you have any questions or need assistance with a return or refund, please contact our support team at:
Canvas Memories
Email: memoriesbryanston@gmail.com
Telephone: 083 679-0589
By placing an order with Canvas Memories, you acknowledge that you have read, understood, and agree to be bound by this Returns & Refunds Policy. It is your responsibility to review this policy periodically for any updates.